Pre-configured code & technical advice
Find a host of useful and valuable information over on the NDL Forum – including feature-specific how-to guides, development previews, tips, and more.
Support Services
Need a hand? Our Yorkshire-based experts are here to help
Give us a callCall our Support Desk on 01937 543510 between 9am and 5.30pm every working day. Call us |
Log a service ticketOur online support portal is available 24/7. Log a ticket and we'll be in touch as soon as possible. Log a ticket |
Drop us an emailPrefer to email? Send your enquiry directly to our dedicated support inbox, and we’ll get back to you. Email us |
Support Desk
Our team of Yorkshire-based experts are always on hand to ensure your organisation gets the very most from its NDL software. No matter your enquiry, our dedicated Delivery Team is committed to providing hands-on support and impartial advice regarding all NDL products. Whether you’re looking for assistance in troubleshooting a recent application, or advice around using, installing, or updating your software - we’re here to help
Project Support
Whether it be from updates to operating systems, network performance or back-office system changes, it’s reasonable to expect some unplanned challenges with a live project.
With NDL Project Support, we ensure the solutions we develop on your behalf continue to run smoothly, even as external conditions change. Whether a software vendor introduces a new version, or a system update impacts your project, we’ll be there to handle changes that get in the way. This frees up your teams, so they can focus on other things while we take care of the technical complexities.
The goal is simple: to keep your project in a business-as-usual state, regardless of the changes happening around it.
Implementation Services
Need a hand with installation, or making sure you have the correct infrastructure and supporting technologies in place? The NDL Implementation Service ensures your organisation gets off to an excellent start.
- Pre-implementation advice and support, including minimum infrastructure and technology requirements
- Planning sessions to share prerequisites and agree on a scheduled installation that works for your team and your timelines.
- Installation and administrator training, as well as environment and software configuration best practice
- Version and upgrade management, to make sure you are working off the latest releases and providing and maintaining an optimal environment
- Support for installation of new or replacement infrastructure, software upgrades and patch management, as we know that environments and hardware have to change over time
- Assurance and confirmation of correct installation and documentation for peace of mind
Environment Health Check
Applications need a performant, secure basis to operate within. Technologies across the public sector are constantly changing, updating and adjusting – sometimes impacting the implementation of your software and solutions. The NDL Environment Health Check ensures environments remain effective.
Assessing everything from product versions and performance, to error logging and administration settings, this Health Check also includes a review of supporting technologies and operating systems that underpin your NDL products. Providing specialist insights, observations, and recommendations in a technical report - this Health Check allows you to maintain an optimal, supported and up-to-date environment for your business-critical NDL applications.
Application Health Check
Applications underpin services and their performance - so their availability, security, and performance are critical to your organisation. The NDL Application Health Check Service is here to provide assurance, advice, and recommendations regarding any application developed with NDL products.
This service includes bespoke reviews of crucial elements such as code, UI, UX, infrastructure and performance to form a comprehensive debrief, led by our own delivery experts – providing the assurance and confidence in both your applications and development practices.
Resources to assist and inspire
Ready-built downloadable templates
Developed by our expert delivery consultants, our library tailor-made Apps and eForms is constantly evolving. Get a head start with our downloadable templates.
Tutorials & presentations on-demand
More of a visual learner? Browse our library of interesting presentations, webinars, product tutorials and more via the customer-exclusive Community Portal.
Product manuals & updates
The NDL digital transformation suite is constantly evolving to meet every customer requirement. Download all of the latest updates instantly online.
Case studies & frontline stories
Our written and video case studies demonstrate the art of the possible - inspiring your next digital transformation project with real-life challenges and results.
In-person events & webinars
Learn more about our transformational technologies, and their use cases within the public sector, with our public and customer-exclusive events.
Accessible technical guides, tips & tricks
New to automation, mobile apps or eForm building? You can find plenty of useful information on the NDL Blog to help build your knowledge and kick-start your projects.
Sector news & delivery insights
Stay up to date with the latest digital transformation updates from across the sector, and find a range of helpful material to assist with any digitisation project.
Thought leadership from the experts
With over 40 years’ experience supporting the public sector, our experts share exclusive knowledge and insights to inspire your transformation projects.
Support to suit your needs
While many organisations within the public sector share similar challenges, we know no two are the same. That’s why all of our services are tailored to your needs. For support to suit you, get in touch with our expert Delivery Team to learn more.