NDL UK Local Government Integration and Efficiency Report 2013
Our UK Local Government Integration & Efficiency Report 2013 is now available. The ninth in the series is based on 270 interviews with Local Authorities, the biggest survey ever by NDL. This free, 40 page report examines the use, benefits and barriers surrounding CRM and e-forms systems, application integration, data sharing and channel shift.  A must for anyone looking at citizen channel shift.

NDL UK Local Government Integration and Efficiency Report 2013

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