Reports & White Papers

A Buyer’s Guide to APIs

APIs are a great way to interact with your existing system, if they are available, functional and affordable. This brief buyers guide explains some of the issues to watch out for and some key questions to pose to vendors when evaluating APIs.
May 2017

Public Sector Mobile Working Report 2017

This is the sixth Mobile Working Report from NDL, focusing on the ever-developing mobile landscape within the public sector. The research explores the use of mobile technology in working life and the benefits and challenges posed by this new way of working. It particularly focuses on what is being achieved through Line of Business (LOB) mobile working rather than the more prosaic emails and calendar.
Mar 2017

The National Digital Report 2015

In their move towards digital delivery, councils are wasting extensive amounts of time and money through manual re-keying of data, despite cost-effective methods available to stop this. They are determined to overcome pressures on budgets through transformation and in particular through channel shift but these attempts are being undermined by wasteful duplicated processes.
Jul 2015

UI Guidelines for App Design

10 essential steps to follow for great mobile app UI design.
At NDL we are passionate about good app design because it improves usability, makes apps more satisfying to use and therefore improves results. By following these major principles, you can achieve better results with your mobile apps, improve the navigation and add pleasing creative touches to your designs.
Jun 2015

Making sense of a MAD world: the 10 essentials for successful Mobile Application Development

We live in a mobile world: you only have to look at the predictions for mobile device shipments for the next few years for the evidence. According to Gartner, 1.9 billion smart phones will be shipped this year, rising to over two billion per year by 2017. But the ‘ultramobile’ market (which includes tablets and hybrids) will take over as the main driver of growth in the devices market at an annual rate of 54 per cent (Gartner, Forecast: PCs, Ultramobiles, and Mobile Phones, Worldwide, 2010-2017).
Apr 2014

NDL Mobile Working in the NHS Report 2014

The overwhelming message coming through from this year's report is that the business case for mobile working in the NHS has been proven, whether this is based on return on investment or improving the quality of care - or both. The main concern is over network quality but this can easily be overcome through the use of offline working. It seems there are plans on the horizon for a large number of trusts to extend mobile working more widely into Line of Business applications.
Mar 2014

NDL UK Local Government Integration and Efficiency Report 2013

Our UK Local Government Integration & Efficiency Report 2013 is now available. The ninth in the series is based on 270 interviews with Local Authorities, the biggest survey ever by NDL. This free, 40 page report examines the use, benefits and barriers surrounding CRM and e-forms systems, application integration, data sharing and channel shift.  A must for anyone looking at citizen channel shift.
Sep 2013

NDL Mobile Working Report 2012

The case for mobile working is proven, according to this year's NDL Mobile Working Report. This widespread survey of local authorities, housing associations and healthcare trusts which will be published shortly, shows that projects are now being rolled out more widely across the workforce, driving even greater efficiencies and cost savings. The results should provide further impetus to those who have already adopted mobile working, and make a compelling case for those who to date have not. 
Oct 2012

NDL Integration and Efficiency Report 2012

NDL’s eighth survey of how local authorities are using technology to improve efficiency. This comprehensive and authoritative study looks particularly at trends and strategies for driving up service levels while reducing costs, against the continuing restrictions imposed by the Comprehensive Spending Review. The results provide an invaluable insight into how authorities are responding to these challenges.

Jun 2012

Mobile Working Report 2011

At a time when budgets are under unprecedented pressure, the argument for introducing mobile working has never been more compelling. And this is supported by NDL’s 2011 Mobile Working Report, which is now published. It shows that there’s been a huge rise in the number of organisations who are driving cash savings through mobile working. In addition, it seems that many of the respondents are now accelerating the implementation of mobile projects as part of their cost cutting agenda.
Aug 2011

Integration & CRM Report 2011

Driving out hidden waste and inefficiencies: local authorities look to integration

NDL’s seventh annual Integration & CRM survey was carried out in the wake of the Comprehensive Spending Review (CSR). What has emerged is a massive waste of money caused by vast amounts of multiple re-keying of data. Of the 253 local authorities questioned, 17 per cent are still re-keying all data taken into CRM systems, with 38 per cent re-keying more than 60 per cent. When looking at how data from e-forms is processed, the situation is even worse: 35 per cent are re-keying all data and 77 per cent re-keying more than 51 per cent. Respondents cite the lack of integration between systems as the greatest barrier to overcoming this shocking waste of resource.

With this in mind, the vast majority of respondents (95 per cent) believe reducing clerical and administrative work through technology will be a key initiative as the impact of the CSR takes effect. This is closely followed by introducing citizen self-services (92 per cent) and mobile working (85 per cent).  However, there is realism over the budgets available for technology spend: only 68 per cent will replace current technology but 91 per cent are likely to increase their integration projects to drive more value from these existing systems.

Mar 2011

Efficiencies and Cost Savings:A survey into the aspirations, attitudes and progress in the NHS 2010


Judicious integration of appropriate systems coupled with extending the usability of existing technology are at the top of the NHS’s IT agenda to achieve the efficiencies demanded by Government. This is one of the main findings of Efficiencies and Cost Savings: the Role of Technology, a survey carried out by integration specialist NDL into attitudes, aspirations and progress among senior NHS IT executives. Other areas highlighted are the benefits of mobile working and unease about the Government’s Quality, Innovation, Productivity and Prevention (QIPP) agenda.

NDL’s wide-ranging survey looks at current IT implementations in the NHS, reactions to central initiatives, and plans for the future in the areas of integration and mobile technology. It comprises responses from IT directors and managers within 102 NHS agencies across England, covering both primary and secondary/acute Trusts.

Jun 2010

Mobile Working Survey, Spring 2010

This is the second time that NDL has produced its Mobile Working Survey. This in-depth report looks at the adoption and use by UK local authorities of mobile technology. Previously this formed part of NDL’s more extensive survey of the deployment of integration technology but the continuing increase in use of mobile devices for remote working has again prompted a separate report.

As with last year’s report, the 2010 survey looks at the adoption and use of mobile technologies in two key areas: Personal Information Management (PIM), such as calendar and email, and Line of Business (LOB), covering process applications. It also looks at the benefits of and barriers to mobile working. This year however the survey has been extended to drill down further into the specific LOB applications where mobile working is being used. The overwhelming message coming through from respondents is that, without doubt, this is supporting the service transformation agenda, in particular by driving efficiencies and improving service delivery.

Mar 2010

CRM Systems and Integration 2009

The 2009 Integration & CRM report from NDL is in its 6th year and this year is the largest survey ever with 243 authorities taking part. NDL interviewed, during July and August, e-Government and IT Managers throughout England, Scotland and Wales. This comprehensive report looks at a host of issues facing local authorities from the benefits derived from CRM systems, NI14 and NI195, Code of connection and routes to integration and middleware to name a few.

A big "Thank you "to all those who took part.
Oct 2009

CRM Report, 2008

This report once again represents the most comprehensive and up-to-date survey across local government in Great Britain of activity in relation to CRM and the integration of front and back-office systems. The findings are the result of considerable research based upon telephone interviews of practitioners representing 184 local authorities in England, Scotland and Wales. These interviews were carried out from June 2008 onwards and involved respondents answering a detailed series of questions covering an extensive range of issues.
Nov 2008

Mobile Working Survey, 2008

Over the course of the last 5 years, ndl-metascybe has been conducting a detailed annual survey into the role of integrated information technology in the transformation of service delivery by Local Government throughout the UK. Three years ago, we researched the use of field-based mobile devices as part of that exercise. With the rapid growth of this technology and its application, the subject has now grown to a point where it is felt that it deserves its own detailed research and report rather than being published as a part of our annual Local Government CRM and Integration Survey, (also published in October 2008).

This Mobile Working survey and report examines the adoption and use of mobile technologies by UK Local Government organisations in two areas: 1. Personal Information Management (PIM); e-mail, calendar etc. and 2. Line-of-Business (LOB) applications such as surveys, reporting and work force scheduling.
Oct 2008

CRM Report, 2007

This is the fourth year in which we have conducted our survey of the take-up and implementation of CRM systems and related technologies in the Local Government sector. In the process of completing each of these annual reports we have spoken at length to over 400 individual Authorities and have seen signifi cant changes in their view and approach to the adoption of technology and its effect on their ability to deliver services to citizens.
Aug 2007