The Moray Council
As part of a review to identify potential service improvements and financial efficiencies, The Moray Council recently set up a central customer contact centre. The programme then involved different services transferring initial customer contact to this one central point. One of the first services to migrate was its Housing Repairs service and, at the same time, it implemented mobile working for its housing repairs operatives. By using awiMX and awiSX, NDL’s mobile and integration technology, it has now integrated both its front-office CRM and three back-office systems to support the new way of working. As a result, it has realised significant efficiencies and cost-savings.

The Moray Council

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