Argyll and Bute Council - Part 2
Argyll and Bute Council launched a major initiative to improve customer service through system integration. It has already successfully completed an integration project for social services, using awi from NDL to link its front-office Lagan CRM with its CareFirst social work system. It has now moved on to environmental health, using awi again to integrate the front office with its back-office Idox Uniform application. As a result, it has saved the equivalent of one FTE, improved customer service and streamlined front-office processes.

Argyll and Bute Council - Part 2

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