Argyll and Bute Council - Part 1
As part of a four-year project to improve customer contact, Argyll and Bute Council needed to integrate existing back-office applications with its front-office CRM system. To do this, it selected awi, NDL’s integration suite, as its corporate integration tool. Phase one comprised linking its existing CareFirst social work application to the CRM used by its customer service employees; it has extended this further and is about to launch phase two, which will enable staff in the customer service centre to take social work referrals. As a result, it estimates it is saving £110,000 a year. It is now embarking on further integration projects.

Argyll and Bute Council - Part 1

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